Southern Company Gas Response to the Coronavirus (COVID-19)
“Our primary concern continues to be the safety and wellbeing of our employees, customers and communities. As part of our regular emergency preparedness protocol, we began monitoring the potential threat posed by the coronavirus in January,” said Kim Greene, Southern Company Gas chairman, president and CEO. “Based on guidance from the Centers for Disease Control and Prevention, as well as other health officials and the Southern Company Medical Directors, this week we began utilizing technology to enable most of our 4,400 employees to work from home – mitigating exposure to peers while sustaining workflow.”
As part of our regular emergency preparedness protocol, Southern Company Gas and its local distribution companies Atlanta Gas Light, Chattanooga Gas, Nicor Gas and Virginia Natural Gas began monitoring the potential threat posed by the new coronavirus (COVID-19) in January.
While news of this virus continues to evolve, we remain committed to our No. 1 value – Safety First.
Our focus remains delivering clean, safe, affordable, reliable natural gas to our customers. Based on guidance from the Centers for Disease Control (CDC), the U.S. State Department, World Health Organization, our local health department officials and Southern Company Medical Directors, we are taking appropriate precautions to protect the health and safety of our employees and customers while continuing to maintain our business operations.
To keep gas service safe and reliable, there are times when our employees may need to enter customers’ homes and businesses. When they do, they will ask you some questions before entering to ensure they are taking the appropriate precautions. They’ll also request some social distancing while in your home – maintaining a 6-foot distance and not shaking hands – and may wear protective gear, when necessary and appropriate.
Other precautionary measures we’re taking include:
- Utilizing technology to enable most of our 4,400 employees to work from home – mitigating exposure to peers while continuing our work
- Cancelling facility tours and external meetings
- Limiting guests to business-critical visitations
- Cancelling all non-essential domestic and international business travel
- Increasing cleaning frequency at company locations and aggressively sanitizing work areas
Please rest assured that we are taking these precautionary actions to maintain the good health of all employees so you can feel comfortable allowing them into your home. More information on how we are continuing our work during this heightened period can be found here.
Join Us in Safety
We are committed to doing our part to keep you healthy, and we ask that you join us in our efforts to minimize exposure, too. If you have an appointment with us but have been advised to stay at home by a health official for the coronavirus or experiencing symptoms of respiratory illness, like fever, cough or shortness of breath, please reach out and let us know.
If you would like to reschedule your appointment, we can be reached at:
- Atlanta Gas Light: 800-427–5463
- Chattanooga Gas: 866–643–4168
- Nicor Gas: 888-Nicor4U (888–642–6748)
- Virginia Natural Gas: 866–229–3578
We also provide self-service offerings online to help with bill management and payments, including payment arrangements through our My Account portal, which you can access as follows:
- Chattanooga Gas: chattanoogagas.com/myaccount
- Nicor Gas: nicorgas.com/myaccount
- Virginia Natural Gas: virginianaturalgas.com/myaccount
Supporting Our Community
We recognize that the evolving landscape surrounding COVID-19 may cause financial challenges for our customers impacted by employment changes or business slowdown. Effective, March 14, we have voluntarily suspended service disconnections for residential and commercial customers for non-payment. For more information on suspended service disconnections at our natural gas companies, click on the links below. Additional resources for those in need can be found here: