These are unprecedented times. With social distancing and self-quarantining in full effect, our daily routines have been altered and a sense of normalcy disrupted. But in times of uncertainty, we must lean on our strengths and the certainty of what we do know: giving back to the community and helping our customers the best way we know how.
Whether it’s ensuring the safe and reliable delivery of natural gas or providing financial relief and emergency resources where it’s needed most, we’re here to support our communities during this difficult time. Together, we can and will get through this.
Giving back to our communities.
As we closely monitor the impact of coronavirus (COVID-19), we recognize that our communities are in need. We are facing medical and economic challenges the likes of which we’ve haven’t seen for generations. At Southern Company Gas, we are taking immediate action to address the increasing difficulties this global health crisis is creating for those living across our regions.
The Southern Company Gas Charitable Foundation along with our family of companies is investing $2.5 million to support COVID-19 relief efforts throughout the communities we serve. We are working with organizations across seven states, including Meals on Wheels, the American Red Cross, the Salvation Army and United Way to help lessen the health, community and economic impacts of this pandemic.
This is a time for us all to come together—to help our family members, neighbors, healthcare workers and local businesses get through the challenging days that remain ahead. As the weeks and months unfold, we will continue to identify nonprofit partners as needs arise resulting from COVID-19. To learn more about this relief fund, please see our COVID-19 Relief Effort press release.
Answering the call.
In times of emergency, Southern Company Gas employees have always been on the front lines making sure our communities continue to receive the energy and heat they need. In the face of the COVID-19 pandemic, our commitment to our customers and our communities remains steadfast.
Atlanta Gas Light employees prepare to enter a home under new safety guidelines.
While we’ve implemented telecommuting for most of our Southern Company Gas workforce, many of our business-critical employees are continuing to work in the field and our customer care centers to provide safe, reliable fuel to our customers. Based on guidance from the Centers for Disease Control (CDC), the U.S. State Department, World Health Organization, our local health department officials and Southern Company Medical Directors, we are taking appropriate precautions to protect the health and safety of our employees and customers while continuing to maintain our business operations.
Our customers need us now more than ever. With the COVID-19 quarantine in full effect, it’s crucial we keep the natural gas flowing to homes across our regions. To learn more about our natural gas service and the precautionary measures being taken during this time, please see our COVID-19 Operational Response.
Caring for our customers.
We know this is a difficult time. And for some, the coronavirus has dramatically affected their source of income and ability to pay bills. Effective, March 14, we have voluntarily suspended service disconnections for residential and commercial customers for non-payment. We hope these efforts will help bring some relief to our customers during this time of uncertainty. For more information on this relief initiative, visit here.
Nicor Gas Technical Training Center employees provide students with practice on maintaining system pressure of a regulating facility.